AnswerNet Expands Conventional Answering Service to Embody Textual content Help

WILLOW GROVE, Pa. , Jan. 25, 2023 /PRNewswire/ — AnswerNet right this moment launched AnswerMyTexts, the primary true enterprise textual content answering service answer. AnswerMyTexts lets enterprise house owners deal with texts on their enterprise telephone quantity, or have these texts dealt with by AnswerNet brokers. The objective of AnswerMyTexts is to permit companies to make use of their answering service for non-voice channels for the primary time, and to encourage all companies to text-enable their enterprise telephone traces.

AnswerMyTexts, permits the enterprise proprietor to handle their very own texts and leverage assist in 3 ways:

  1. Scheduled Answering permits shoppers to have an easy-scheduling operate to set occasions when brokers will reply texts on the enterprise telephone quantity.
  2. On-Demand Answering makes brokers obtainable anytime – with out discover – to deal with enterprise texts (reminiscent of when the enterprise individual has to step away for a gathering or lunch).
  3. Overflow Answering permits obtainable brokers to answer any textual content that goes unanswered for a sure period of time. 

As a part of this new service, AnswerMyTexts has created an easy-to-use system to text-enable any landline quantity in minutes. If a enterprise doesn’t have an present quantity, AnswerNet will present a brand new one.

“The usage of texting-to-business numbers has been slowed as a result of there was no answer that permits the enterprise to deal with its personal texts, or to have a 3rd celebration deal with them when the enterprise is unavailable”, stated Gary Pudles, CEO of AnswerNet. “With the AnswerMyTexts service, AnswerNet is main the revolution in serving to companies transfer seamlessly into textual content communications.”

At the moment, statistics present that 9 out of 10 customers favor communication with firms through textual content, which ends up in a greater buyer expertise and the next perceived buyer satisfaction. 

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About AnswerNet
Headquartered in Willow Grove, PA, AnswerNet is a full-service supplier of inbound, outbound, automated, and BPO name heart providers. Based in 1998, the corporate has over 30 websites with 2,000 full-time staff throughout the U.S. and Canada. Specialty divisions embody Agriculture, Nonprofit, Training, Appointment Setting, Vitality, and Third-Celebration Verification. 

Contact: Melissa DHeilly
[email protected]
(816) 808-9101

SOURCE AnswerNet

AnswerNet Expands Conventional Answering Service to Embody Textual content Help

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